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112 3ware Serial ATA RAID Controller User Guide for the Power Mac G5
9
Troubleshooting
This troubleshooting section includes the following sections:
• “Web Resources” on page 112
• “Before Contacting Customer Support” on page 112
• “Enclosure-Related Problems” on page 113
• “Error and Notification Messages” on page 113
Web Resources
For support, troubleshooting tips, frequently asked questions, software
releases, and compatibility information related to 3ware RAID controllers,
refer to:
• 3ware support page at:
http://www.3ware.com/support/
• 3ware knowledgebase:
http://www.3ware.com/KB/kb.asp
• 3ware software downloads:
http://www.3ware.com/support/download.asp
• 3ware documentation:
http://www.3ware.com/support/userdocs.asp
• 3ware Compatibility Lists:
http://www.3ware.com/support/sys_compatibility.asp
If you have a degraded unit or problem drive, see “Maintaining Units” on
page 61.
Before Contacting Customer Support
Three screens in 3DM 2 provide controller version and status information that
can be helpful when contacting 3ware Customer Support with questions or for
troubleshooting: Controller Summary, Unit Details, and Unit Information.
You can copy and paste the information from these screens into an email
using the system clipboard. When each page is displayed on the screen,