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Alarms, Errors, and Other Events
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Downloading an Error Log
You can download an error log containing information from the firmware log.
This can be useful when troubleshooting certain types of problems. For
example, you might want to send the saved file to 3ware Customer Support
for assistance when troubleshooting.
To download the error log
1 In 3DM, choose
Information > Controller Details from the menu bar.
2 Make sure the correct controller is displayed in the Select Controller
field in the menu bar.
3 On the Controller Details page, click the
Download Error Log link.
4 When the Save or Open dialog box appears, navigate to where you want
to save the log and click
OK.
Viewing SMART Data About a Drive
You can view SMART (Self-Monitoring, Analysis, and Reporting
Technology) data about a drive to help troubleshoot problems that occur.
SMART data is available on all disk drives (unit members, Single Disks, and
Hot Spares).
You can also set self-tests that will check the SMART attributes and post
messages to the Alarms page when they are exceeded. For more information,
see “Selecting Self-tests to be Performed” on page 80.
To view SMART data
1 Choose
Information > Drive Information from the menu bar.
2 On the Drive Information page, click the port number for the drive you
are interested in.
A window showing details of the SMART data opens. The data is shown
as hex values.