Brother MFC-9840CDW All in One Printer User Manual


 
Confidential
1-32
Error code C4
Tray 2 Error
Take out Tray 2 and push it back in firmly.
Tray 2 (LT) plate-up function malfunction
User Check
- Check if Tray 2 (LT) is installed into the machine.
Step Cause
Remedy
1 Connection failure between
the machine and LT
connector
Replace the connector.
2 Harness connection failure of
plate motor ASSY LT
Check the harness connection of the plate motor
ASSY LT and reconnect it.
3 Harness connection failure of
LT paper feed frame unit
Check the harness connection of the LT paper
feed frame unit and reconnect it.
4 LT paper feed frame unit
failure
Check the sensor performance following the
procedure described in “Maintenance mode 32”. If
any problem occurs, replace the LT paper feed
frame unit.
5 Engine PCB failure Replace the engine PCB ASSY.
Error code C5
EL Error
Open the Front Cover and close it again.
EL lamp electrifying failure
User Check
- Open and close the front cover.
Step Cause
Remedy
1 Dirt on electrodes on drum
unit and front cover
Clean both electrodes.
2 EL lamp PCB failure Replace the drum unit.
3 EL lamp PCB harness broken Replace the front door unit ASSY.
4 Engine PCB failure Replace the engine PCB ASSY.
Error code C6
Toner Error
A Toner is not detected. Put all the Toner Cartridges back in
correctly.
Toner cartridge mis-dividing
Step Cause
Remedy
1 Harness connection failure of
develop release motor
Check the harness connection of the develop
release motor and reconnect it.
2 Develop release sensor PCB
failure
Replace the develop release sensor PCB ASSY.
3 Engine PCB failure Replace the engine PCB ASSY.