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TROUBLESHOOTING AND ROUTINE MAINTENANCE
Error Messages
You may occasionally encounter a difficulty with your MFC or telephone line.
If this happens, your MFC often identifies the problem and displays an error
message. The list below explains the most common error messages. You can
correct most problems yourself.
If you need additional help, call the Brother fax-back system at
In USA: 1-800-521-2846
In Canada: 1-800-681-9838
1-514-685-5381 (within Montreal)
ERROR MESSAGE CAUSE ACTION
CHANGE DRUM
SOON
The drum unit is near the
end of its life.
Use the drum unit until
you have a print quality
problem, then replace the
drum unit with a new one.
CHECK PAPER
PRESS START KEY
The MFC is out of paper or
paper is not properly
loaded in the multi-
purpose sheet feeder.
Refill the paper or
remove the paper and
load it again and then
press Start.
CHECK PAPER
SIZE
Your Paper Size setting
may not be set correctly
for the paper you are
using (see pages 5-5).
When you see this error,
the reduction ratio
automatically will be
changed to Auto if you
used a fixed reduction ratio
(see pages 5-4 to 5-5).
COMM. ERROR A poor quality phone
line caused
communications error.
Try the call again.
CONNECTION
FAIL
You tried to poll a fax
machine that is not in
Polled Waiting mode.
Verify the other party’s
polling setup.
COOLING DOWN
PLEASE WAIT
The temperature of the
drum unit or toner
cartridge is too hot.
The MFC will pause its
current print job and go
into cooling down mode.
During the cooling down
mode, you will hear the
cooling fan running
while the display on the
MFC shows COOLING
DOWN and PLEASE
WAIT.
You must wait and allow
the MFC to resume
printing when it is ready.