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TROUBLESHOOTING AND ROUTINE MAINTENANCE
DIFFICULTY SUGGESTIONS
Handling Incoming Calls
Double-ring in FAX/
TEL mode.
The
MFC
knows the incoming call is not a fax, so
it is signaling you to answer the telephone call.
Pick up the
MFC
handset or answer from an
extension phone and press your
MFC
’s Telephone
Answer Code (default setting is #51).
I have difficulty
transferring a fax call to
the
MFC
.
If you answered at the MFC, press Start and hang
up immediately. If you answered at an extension
phone, press your MFC’s Remote Activation Code
(default setting is 51). When your MFC answers,
hang up.
The Caller ID does not
display after the Call
Waiting Signal.
The Caller ID signal is sent ten seconds after the
Call Waiting Signal and speaking may interfer with
it. When you hear the Caller Waiting signal, ask the
other party to hold while you catch the other call.
Then stop speaking until you see the Caller ID on
the LCD.
I have difficulty with
custom features on a
single line.
If you have Call Waiting, Caller ID, Call Waiting/
Caller ID, Ring Master, Voice Mail, an answering
machine, alarm system or any other custom feature
on a single phone line with your
MFC
, it may create
a problem sending or receiving fax data.
Example #1: If you are having a telephone
conversation and a fax communication signal
comes through on your Call Waiting Call ID
feature, you can verify that the second call is a fax
by switching to it. You have the option to receive
the fax call, by asking the first caller to hang up to
clear the line.
Example #2: If you are sending or receiving a fax
message while a Call Waiting Caller ID (or other
custom feature) signal comes through on the line,
the signal can temporarily interrupt or disrupt the
fax data. (Brother’s ECM feature should help
overcome this problem.) This condition is related
to the telephone system industry, and is common to
all devices that send and receive information on a
single, shared line with custom features. If
avoiding a slight interruption is crucial to your
business, a separate line with no custom features is
recommended.