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TROUBLESHOOTING AND ROUTINE MAINTENANCE
If You Are Having Difficulty with Your MFC
If you think there is a problem with your MFC, make a copy first. If the copy
looks good, the problem is probably not your MFC. Check the table below and
follow the troubleshooting tips.
DIFFICULTY SUGGESTIONS
Printing and Receiving Faxes
Condensed print and
horizontal streaks; top
and bottom of sentences
are cut off.
If your copy looks good, you probably had a bad
connection, with static or interference on the phone
line. If the copy looks bad, clean the scanner area.
If there is still a problem, call Brother Customer
Service at:
1-800-284-4329 (in USA) or 1-800-853-6660 (in
Canada) or 1-514-685-6464 (in Montreal).
Vertical streaks; black
lines appear on the faxes
you receive.
Sometimes you may see vertical streaks/black lines
on the faxes you receive. Either your MFC’s
primary corona wire for printing may be dirty, or
the sending party’s fax scanner may be dirty. Clean
your primary corona wire (see pages 15-25), or ask
the sender to make a copy to see if the problem is
with the sending machine.
Try receiving from another fax machine.
If the problem continues, call Brother Customer
Service at:
1-800-284-4329 (in USA) or 1-800-853-6660 (in
Canada) or 1-514-685-6464 (in Montreal).
The MFC “hears” voice
as CNG tone.
If your MFC is set to Easy Receive ON, and it
answers voice calls by trying to receive a fax, try
turning Easy Receive to OFF.
Horizontal streaks; lines
are missing.
You may get a fax with horizontal streaks or with
missing lines. Usually this is caused by a poor
telephone connection. Ask the other party to send
the fax again.
Received faxes appear
as split or blank pages.
If the received data is divided and printed on two
pages or if you get an additional blank page, your
Paper Size setting may not be correct for the paper
you are using (see pages 5-5). If you are using the
fixed reduction feature, check to see if the
reduction ratio is suitable for the real paper. (See
pages 5-4 to 5-5)