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Troubleshooting
#022
Cause Sending faxes from a computer is restricted.
Action
The restriction needs to be released. Contact your administrator for more details.
e-Manual
→
Security
→
Restricting Destination Operations/Sending Functions
→
Restricting Faxes Sent from a
Computer
#037
Cause 1 The machine's memory is full.
Action 1 Print, send, or delete any documents stored in the memory.
Action 2
For a copy job, divide the document into two or set <Original Type> to <Text/Photo/Map (Speed)> before
copying.
e-Manual
→
Copy
→
Selecting Image Quality (Copy)
Cause 2 The data size exceeds the machine's memory size.
Action Reduce the data resolution or change the le format to reduce the data size.
#054
Cause 1 When a fax is sent from a computer, the user abbreviation or the user fax number is not registered.
Action Register the user abbreviation and the user fax number.
Cause 2
When a fax is sent from a computer or when the destination is imported from the address book, the recipient's fax
number exceeds 40 digits.
Action Register the recipient's fax number again.
#099
Cause You canceled the job in a user's operation.
Action Send it again as needed.
#701
Cause 1 Authentication of ID or PIN failed due to departmental ID management.
Action Specify the correct department ID or PIN, repeat the operation.
Cause 2 Unknown ID jobs are restricted.
Action
The restriction needs to be released. Contact your administrator for more details.
e-Manual
→
Security
→
Specifying the Setting for Departmental ID Management
→
Specifying Whether or Not
to Receive a Print Job from an Unknown ID
e-Manual
→
Security
→
Specifying the Setting for Departmental ID Management
→
Specifying Whether or Not
to Receive a Scan Job from an Unknown ID
#822
Cause The job cannot be printed due to the incorrect image format.
Action Repeat the operation.
#852
Cause An error has occurred because the main power switch was turned OFF while a job was being processed.
Action Repeat the operation.
#853
Cause
The job was not able to be processed due to the reason why it was canceled from an application or operating
system while the print data was being sent to this machine from a computer etc.
Action Check the settings, and then repeat the operation.
#861
Cause 1 Printing cannot be performed because print data was received from a printer driver which is not for the machine.
Action Print the data again from the printer driver for the machine.
Cause 2 Printing cannot be performed because print data is broken.
Action Repeat the operation.
#863
Cause A process problem in the printer has occurred, and the machine does not operate properly
Action
Turn OFF the main power switch, wait for more than 10 seconds, and then turn it ON again.
If the problem is not solved, turn OFF the main power switch, disconnect the power cord, and contact your local
authorized Canon dealer or the Canon help line.