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Writer: J Abercrombie Project: Chapter 15 Comments: 113733-001
File Name: P-CH15.doc Last Saved On: 5/18/99 3:23 PM
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Solving Modem Problems
Continued
The modem is not
responding to
commands from the
computer keyboard.
1. At the command line in
terminal mode, type AT,
then press Enter.
■ If the modem displays OK, the
modem and computer are
working together.
■ If the modem displays ERROR,
or does not respond, restart
the computer and repeat
steps 1 and 2.
2. Type ATDT and listen for a dial
tone.
3. Press any key to hang up the
modem.
Modem sounds are
not audible.
Modem speaker is
turned off.
At the command line in terminal mode,
type ATM1.
System sound is
muted or turned
down.
Press the Fn+F5 hotkeys, then adjust
the volume.
Modem does not dial
correctly.
Call Waiting may be
interfering.
Disable Call Waiting before dialing.
■ For information about
disabling Call Waiting, consult
your operating system
documentation.
■ To obtain the disable call
waiting code for your dialing
area, consult your local
telephone service
provider.
Clicking sound and
modem does not
connect.
The modem is
connected to a
digital line.
NOTE: The EXCESS
LINE CURRENT
SENSED message
does not display if
the current is under
100mA.
Connect the modem to a standard
analog telephone line, then reestablish
the connection.
Continued