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Writer: J Abercrombie Project: Chapter 15 Comments: 113733-001
File Name: P-CH15.doc Last Saved On: 5/18/99 3:23 PM
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Solving Modem Problems
Continued
Fax transmissions do
not work.
Another
communications
software application
is open.
Close the other communications
application.
Modem is receiving
inadequate power.
Connect the computer to external
power
or
If the computer must run from a
battery pack,
■ Make sure the battery pack is
fully charged.
■ Clear all power conservation
selections.
The wrong printer
driver is selected.
Verify that you have selected the
correct printer driver.
Characters are
garbled/transfer rates
are slow.
There is noise in the
telephone line.
Request a telephone line filter from
your local telephone service provider.
Settings on the
sending and
receiving modem do
not match.
Use the same parity, modem speed,
word length, and stop bits settings on
both modems.
The error correction
feature of your
modem software is
interfering.
Disable error correction (&K0) and data
compression (&M0) using AT
commands.
NOTE: To access AT commands and
instructions for using them, select
StartÅCompaq Information
CenterÅ
Modem Commands.
Continued