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Writer: J Abercrombie Project: Appendix A Comments: 113733-001
File Name: Q-APPA.doc Last Saved On: 4/20/99 10:16 AM
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Appendix A
Compaq Customer Support
Using the Worldwide Web
Support services are available on the Internet through the Compaq Support
Forum. You can either browse the postings as a guest, or register as a user and
submit your own questions. Compaq responds to questions within one business
day.
You can go directly to the Compaq Support Forum at http://forum.compaq.com
or access it from within the Compaq Internet site at http://www.compaq.com.
Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting tips in Chapter 15 or
the Compaq Support Forum, you may need to call technical support.
To receive the fastest possible solution, have the following information
available when you call.
■ The computer.
■ Serial number and model description on the bottom of the computer.
■ Purchase date on invoice.
■ Conditions under which the problem occurred.
■ Error messages that have displayed.
■ Type of printer connected.
■ Operating system version number and registration number.