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Finding Information 13
• Solutions — Troubleshooting hints
and tips, articles from technicians,
online courses, and frequently asked
questions
• Community — Online discussion
with other Dell customers
• Upgrades — Upgrade information
for components, such as memory,
the hard drive, and the operating
system
• Customer Care — Contact
information, service call and order
status, warranty, and repair
information
• Service and support — Service call
status and support history, service
contract, online discussions with
technical support
• Reference — Computer
documentation, details on my
computer configuration, product
specifications, and white papers
• Downloads — Certified drivers,
patches, and software updates
Dell Support Website — support.dell.com
NOTE: Select your region to view the
appropriate support site.
NOTE: Corporate, government, and education
customers can also use the customized Dell
Premier Support website at
premier.support.dell.com.
• Desktop System Software (DSS)—
If you reinstall the operating system
for your computer, you should also
reinstall the DSS utility. DSS
provides critical updates for your
operating system and support for
Dell™ 3.5-inch USB floppy drives,
optical drives, and USB devices.
DSS is necessary for correct
operation of your Dell computer.
The software automatically detects
your computer and operating
system and installs the updates
appropriate for your configuration.
To download
Desktop
System Software:
1
Go to
support.dell.com
and click
Drivers
and
Downloads
.
2
Enter your Service Tag or Product Type and
Product Model and click
Go
.
3
Scroll to
System and Configuration
Utilities
→
Dell Desktop System Software
and click
Download Now
.
NOTE: The support.dell.com user interface may
vary depending on your selection.
What Are You Looking For? Find it Here
book.book Page 13 Wednesday, April 16, 2008 3:33 PM