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60 Solving Problems
Error Messages
If the message is not listed, see the documentation for the operating system
or the program that was running when the message appeared.
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —
Windows XP:
1
Click
Start
→
Control Panel
→
Printers and Other Hardware
→
Phone and Modem
Options
→
Modems
.
2
Click the COM port for your modem
→
Properties
→
Diagnostics
→
Query Modem
to verify that the modem is communicating with Windows.
Windows Vista:
1
Click
Start
and click
Control Panel
.
2
Click
Hardware and Sound
.
3
Click
Phone and Modem Options
and click the
Modems
tab.
4
Click the COM port for your modem.
5
Click
Properties
, click the
Diagnostics
tab, and then click
Query Modem
to verify
that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — Ensure that you have
subscribed to an Internet provider. With the Windows Mail e-mail program open,
click File. If Work Offline has a checkmark next to it, click the checkmark to
remove it and connect to the Internet. For help, contact your Internet service provider.
book.book Page 60 Wednesday, April 16, 2008 3:33 PM