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58 Solving Problems
Hard drive problems
E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
NOTE: Connect the modem to an analog telephone jack only. The modem does not
operate while it is connected to a digital telephone network.
RUN CHECK DISK —
Windows XP:
1
Click
Start
and click
My Computer.
2
Right-click
Local Disk C:
.
3
Click
Properties
→
Tools
→
Check Now
.
4
Click
Scan for and attempt recovery of bad sectors
and click
Start
.
Windows Vista:
1
Click
Start
and click
Computer
.
2
Right-click
Local Disk C:
.
3
Click
Properties
.
4
Click the
Tools
tab.
5
Under
Error-checking
, click
Check Now
.
6
Click
Scan for and attempt recovery of bad sectors
.
7
Click
Start
.
NOTE: You must be logged in with Administrator privileges to perform this procedure.
CHECK THE WINDOWS MAIL EXPRESS SECURITY SETTINGS — If you cannot
open your e-mail attachments:
1
In Windows Mail, click
Tools
, click
Options
, and then click
Security
.
2
Click
Do not allow attachments to be saved or opened that could potentially be a
virus
to remove the checkmark.
3
Click
Apply
and then
OK
.
book.book Page 58 Wednesday, April 16, 2008 3:33 PM