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96 Troubleshooting Tools
Windows XP: Dell PC Restore
1
Turn on the computer.
During the boot process, a blue bar with
www.dell.com
appears at the top
of the screen.
2
Immediately upon seeing the blue bar, press <Ctrl><F11>.
If you do not press <Ctrl><F11> in time, let the computer finish
starting, and then restart the computer again.
NOTICE: If you do not want to proceed with PC Restore, click Reboot in the
following step.
3
On the next screen that appears, click
Restore
.
4
On the next screen, click
Confirm
.
The restore process takes approximately 6–10 minutes to complete.
5
When prompted, click
Finish
to reboot the computer.
NOTE: Do not manually shut down the computer. Click Finish and let the
computer completely reboot.
6
When prompted, click
Yes
.
The computer restarts. Because the computer is restored to its original
operating state, the screens that appear, such as the End User License
Agreement, are the same ones that appeared the first time the computer
was turned on.
7
Click
Next
.
The
System Restore
screen appears and the computer restarts.
8
After the computer restarts, click
OK
.
Windows Vista: Dell Factory Image Restore
1
Turn on the computer. When the Dell logo appears, press <F8> several
times to access the Vista Advanced Boot Options Window.
2
Select
Repair Your Computer
.
The
System Recovery Options
window appears.
3
Select a keyboard layout and click
Next
.
book.book Page 96 Wednesday, April 16, 2008 3:33 PM