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72 Solving Problems
CHECK THE PRINTER CABLE CONNECTIONS —
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the
computer (see "Setting Up a Printer" on page 23).
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by
testing it with another device, such as a lamp.
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —
Windows
®
XP:
1
Click
Start
, click
Control Panel
, and then click
Printers and Other Hardware
.
2
Click
View installed printers or fax printers
.
3
If the printer is listed, right-click the printer icon.
4
Click
Properties
, then click the
Ports tab
. For a USB printer, ensure that
Print to
the following port(s):
is set to USB.
Windows Vista
®
:
1
Click
Start
, click
Control Panel
, and then click
Hardware and Sound
.
2
Click
Printers
. If the printer is listed, right-click the printer icon.
3
Click
Properties
and click the
Ports
tab. Ensure that the
Print to the following
port(s):
setting is
USB
.
REINSTALL THE PRINTER DRIVER — See the printer documentation for
instructions.
book.book Page 72 Wednesday, April 16, 2008 3:33 PM