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86 Troubleshooting Tools
3
If a problem is encountered during a test, a message appears with an error
code and a description of the problem. Write down the error code and
problem description and see "Getting Help" on page 183.
NOTE: The Service Tag for your computer is located at the top of each test
screen. If you contact Dell, technical support will ask for your Service Tag.
4
If you run a test from the
Custom Test or Symptom Tree
option, click the
applicable tab described in the following table for more information.
Option Function
Express Test Performs a quick test of devices in the system.
This typically can take 10 to 20 minutes.
Extended Test Performs a thorough check of devices in the system.
This typically can take an hour or more.
Custom Test Use to test a specific device or customize the tests to be run.
Symptom Tree This option allows you to select tests based on a
symptom of the problem you are having. This option lists
the most common symptoms.
Tab Function
Results Displays the results of the test and any error conditions
encountered.
Errors Displays error conditions encountered, error codes, and
the problem description.
Help Describes the test and may indicate requirements for
running the test.
Configuration Displays your hardware configuration for the selected
device.
The Dell Diagnostics obtains configuration information
for all devices from system setup, memory, and various
internal tests, and it displays the information in the device
list in the left pane of the screen. The device list may not
display the names of all the components installed on your
computer or all devices attached to your computer.
Parameters Allows you to customize the test by changing the test
settings.
book.book Page 86 Wednesday, April 16, 2008 3:33 PM