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92 Troubleshooting Tools
Windows Vista
®
:
To start the Help and Support:
1
Click
Start
and click
Help and Support.
2
Under
Find an answer
, click
Troubleshooting
.
3
Select the option that best describes the problem and follow the
troubleshooting steps.
NOTE:
If you do not find the answer in the items categorized in
Troubleshooting, you can get Online Help - type in your question in the
Search Help
.
Restoring Your Operating System
You can restore your operating system in the following ways:
• System Restore returns your computer to an earlier operating state without
affecting data files. Use System Restore as the first solution for restoring
your operating system and preserving data files.
• Dell PC Restore by Symantec (available in Windows XP) and Dell Factory
Image Restore (available in Windows Vista) restore your hard drive to the
operating state it was in when you purchased the computer. Both permanently
delete all data on the hard drive and remove any programs installed after you
received the computer. Use Dell PC Restore or Dell Factory Image Restore
only if System Restore did not resolve your operating system problem.
•
If you received
an
Operating System
CD with your computer, you can use it
to restore your operating system. Use the CD
only
if System Restore did
not resolve your operating system problem.
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