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Printer Problems
Fill out the Diagnostics Checklist as you complete these checks.
Serial or Parallel Device Problems
Fill out the Diagnostics Checklist as you complete these checks.
The computer is receiving electrical power, but an internal power problem might exist.
l Ensure that the processor power cable is securely connected to the system board.
l See Diagnostic Lights.
Eliminateinterference— Some possible causes of interference are:
l Power, keyboard, and mouse extension cables
l Too many devices on a power strip
l Multiple power strips connected to the same electrical outlet
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTE: If you need technical assistance for your printer, contact the printer's manufacturer.
Checktheprinterdocumentation— See the printer documentation for setup and troubleshooting information.
Ensure that the printer is turned on
Checktheprintercableconnections—
l See the printer documentation for cable connection information.
l Ensure that the printer cables are securely connected to the printer and the computer.
Testtheelectricaloutlet— Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
VerifythattheprinterisrecognizedbyWindows—
1. Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2. Click View installed printers or fax printers.
If the printer is listed, right-click the printer icon.
3. Click Properties and click the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer
Port). For a USB printer, ensure that the Print to the following port(s): setting is USB.
Reinstalltheprinterdriver— See the printer documentation for instructions
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTE: If you are having a problem with a printer, see Printer Problems.
Checktheoptionsetting— See the device's documentation for the recommended settings. Then enter system setup (see System Setup)
and go to the Integrated Devices option settings. Ensure that the Serial Port setting or the Parallel Port setting matches the
recommended settings.
ChecktheDiagnosticLights— See Dell Diagnostics.