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Finding Information 19
• Solutions — Troubleshooting hints and tips, articles
from technicians, and online courses, frequently asked
questions
• Community — Online discussion with other Dell
customers
• Upgrades — Upgrade information for components, such
as memory, the hard drive, and the operating system
• Customer Care — Contact information, service call and
order status, warranty, and repair information
• Service and support — Service call status and support
history, service contract, online discussions with
technical support
• Dell Technical Update Service — Proactive e-mail
notification of software and hardware updates for your
computer
• Reference — Computer documentation, details on my
computer configuration, product specifications, and
white papers
• Downloads — Certified drivers, patches, and software
updates
• Desktop System Software (DSS)— If you reinstall the
operating system for your computer, you should also
reinstall the DSS utility. DSS provides critical updates
for your operating system and support for processors,
optical drives, USB devices, and so on. DSS is necessary
for correct operation of your Dell computer. The
software automatically detects your computer and
operating system and installs the updates appropriate
for your configuration.
Dell Support Website — support.dell.com
NOTE: Select your region or business segment to view the
appropriate support site.
To download Desktop System Software:
1
Go to
support.dell.com
, select your region or business
segment, and enter your Service Tag.
2
Select
Drivers & Downloads
and click
Go
.
3
Click your operating system and search for the keyword
Desktop System Software
.
NOTE: The support.dell.com user interface may vary
depending on your selections.
• How to use Windows XP
• How to work with programs and files
• How to personalize my desktop
Windows Help and Support
1
To access Windows Help and Support:
• In Windows XP, click
Start
and click
Help and Support
.
• In Windows Vista
®
, click the Windows Vista Start
button
and click
Help and Support
.
2
Type a word or phrase that describes your problem, and
then click the arrow icon.
3
Click the topic that describes your problem.
4
Follow the instructions on the screen.
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