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342 Solving Problems
Windows Vista:
1
Click
Start
→
Control Panel
→
Hardware and Sound
→
Printer
.
2
If the printer is listed, right-click the printer icon.
3
Click
Properties
and click
Ports
.
4
Adjust the settings, as needed.
REINSTALL THE PRINTER DRIVER —SEE THE PRINTER DOCUMENTATION FOR INFORMATION ON REINSTALLING THE PRINTER DRIVER.—
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
C
HECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and troubleshooting
information.
U
NLOCK THE SCANNER — Ensure that your scanner is unlocked (if the scanner has a locking tab or button).
R
ESTART THE COMPUTER AND TRY THE SCANNER AGAIN
CHECK THE CABLE CONNECTIONS —
• See the scanner documentation for information on cable connections.
• Ensure that the scanner cables are securely connected to the scanner and the computer.
VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS —
Windows XP:
1
Click
Start
→
Control Panel
→
Printers and Other Hardware
→
Scanners and Cameras
.
2
If your scanner is listed, Windows recognizes the scanner.
Windows Vista:
1
Click
Start
→
Control Panel
→
Hardware and Sound
→
Scanners and Cameras
.
2
If the scanner is listed, Windows recognizes the scanner.
REINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.
Sound and Speaker Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
No sound from speakers
NOTE: The volume control in MP3 and other media players may override the Windows volume setting. Always
check to ensure that the volume on the media player(s) has not been turned down or off.
C
HECK THE SPEAKER CABLE CONNECTIONS — Ensure that the speakers are connected as shown on the setup
diagram supplied with the speakers. If you purchased a sound card, ensure that the speakers are connected to the
card.