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Solving Problems 355
8
Select
Run the 32 Bit Dell Diagnostics
from the numbered list. If multiple versions are listed, select
the version appropriate for your computer.
9
When the Dell Diagnostics
Main Menu
appears, select the test you want to run (see "Dell Diagnostics
Main Menu" on page 355).
Dell Diagnostics Main Menu
1
After the Dell Diagnostics loads and the
Main
Menu
screen appears, click the button for the option
you want.
2
If a problem is encountered during a test, a message appears with an error code and a description of the
problem. Write down the error code and problem description and follow the instructions on the
screen.
If you cannot resolve the error condition, contact Dell (see "Contacting Dell" on page 370).
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical
support will ask for your Service Tag. Your computer’s Service Tag is listed in the System Info option in system
setup. See "System Setup" on page 280 for more information.
3
If you run a test from the
Custom Test
or
Symptom Tree
option, click the applicable tab described in
the following table for more information.
Option Function
Express Test Performs a quick test of devices. This test typically takes 10 to 20 minutes
and requires no interaction on your part. Run Express Test first to
increase the possibility of tracing the problem quickly.
Extended Test Performs a thorough check of devices. This test typically takes an hour or
more and requires you to answer questions periodically.
Custom Test Tests a specific device. You can customize the tests you want to run.
Symptom Tree Lists the most common symptoms encountered and allows you to select a
test based on the symptom of the problem you are having.
Tab Function
Results Displays the results of the test and any error conditions encountered.
Errors Displays error conditions encountered, error codes, and the problem
description.
Help Describes the test and may indicate requirements for running the test.