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366 Getting Help
• Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user:
anonymous
, and use your e-mail address as your password.
• Electronic Support Service
mobile_support@us.dell.com
support@us.dell.com
la-techsupport@dell.com (Latin America and Caribbean countries only)
apsupport@dell.com
(Asian/Pacific countries only)
support.jp.dell.com
(Japan only)
support.euro.dell.com
(Europe only)
• Electronic Quote Service
apmarketing@dell.com
(Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
AutoTech Service
Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently
asked by Dell customers about their portable and desktop computers.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your
questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the
support service. For the telephone number to call for your region, see "Contacting Dell" on page 370.
Automated Order-Status Service
To check on the status of any Dell™ products that you have ordered, you can go to
support.dell.com
,
or you
can call the automated order-status service. A recording prompts you for the information needed to locate
and report on your order. For the telephone number to call for your region, see "Contacting Dell" on
page 370.
Support Service
Dell's support service is available 24 hours a day, 7 days a week, to answer your questions about Dell
hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.
To contact Dell’s support service, see "Getting Help" on page 365 and then call the number for your country
as listed in "Contacting Dell" on page 370.