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336 Solving Problems
INSERT BOOTABLE MEDIA — Insert a bootable floppy disk, CD, or DVD.
N
ON-SYSTEM DISK ERROR — Remove the floppy disk from the floppy drive and restart your computer.
N
OT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND TRY AGAIN — Close all windows and open
the program that you want to use. In some cases, you may have to restart your computer to restore computer
resources. If so, run the program that you want to use first.
O
PERATING SYSTEM NOT FOUND — Contact Dell (see "Contacting Dell" on page 370).
Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
C
HECK THE KEYBOARD CABLE —
• Ensure that the keyboard cable is firmly connected to the computer.
• Shut down the computer (see "Before Working Inside Your Computer" on page 21), reconnect the keyboard cable as
shown on the setup diagram for your computer, and then restart the computer.
• Ensure that the cable is not damaged or frayed and check cable connectors for bent or broken pins. Straighten any
bent pins.
• Remove any keyboard extension cables and connect the keyboard directly to the computer.
TEST THE KEYBOARD — Connect a properly working keyboard to the computer, then try using the keyboard.
R
UN THE HARDWARE TROUBLESHOOTER — See "Troubleshooting Software and Hardware Problems in the
Microsoft
®
Windows
®
XP and Microsoft Windows Vista
®
Operating Systems" on page 358.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
The computer does not start up
CHECK THE DIAGNOSTIC LIGHTS — See "Diagnostic Lights" on page 347.
E
NSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET
The computer stops responding
NOTICE: You may lose data if you are unable to perform an operating system shutdown.
T
URN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your
mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart
your computer.
A program stops responding
END THE PROGRAM —
1
Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.
2
Click the
Applications
tab.