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Troubleshooting
6-17
Solving Miscellaneous Printout
Problems
If your printout results are not what you expected, try these
solutions.
Characters are incorrect or garbled.
.
The margins are incorrect.
Possible cause Solution
Your printer is not the
Windows default printer.
Select your printer as the default Windows printer. See your
Windows documentation or online help for instructions.
Your printer is not selected
in the Macintosh Chooser.
Open the Chooser and select your printer. See the Quick Setup
booklet for instructions.
Printing is stalled in Spool
Manager (Windows 95/98)
or in the Windows NT print
queue.
Delete the stalled print jobs in Spool Manager or the Windows NT
print queue following the instructions in Chapter 4. Then try
printing again.
If you’re using background
printing on a Macintosh,
spooled data may be
corrupted.
Open the Extensions folder, EPSON folder, and Spool folder. Then
delete any queued files. Increase the memory requirements for
EPSON Monitor as described in Chapter 4.
The interface cable is not
securely connected.
Turn off your printer and computer. Then make sure the cable is
connected securely and meets the printer’s specifications.
The printer’s parallel
interface transfer rate
doesn’t match your
computer’s transfer rate.
Make sure your computer and printer’s Parallel I/F transfer rate are
the same. Set the printer’s transfer rate using default-setting
mode. See Appendix B for instructions. If you are not sure what
settings to use, try setting both to Normal.
Possible cause Solution
Margins are set incorrectly
in your software
application.
Check your software documentation for instructions on selecting
the correct margins for your paper size. The maximum printable
width is 16.3 inches (416 mm) on any size paper.
Make sure the margins are within the printable area of the page.
See Appendix B for more information.
Paper settings in the printer
software are incorrect for
your paper size.
Select the correct paper settings for your paper size. See
Chapters 1 and 2 for more information.
Loire-PLUS.BK.book Page 17 Friday, May 2, 2003 2:56 PM