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6-9
Resolving Problems | 6-9
Your print has incorrect
margins.
• Check the page size or paper size settings in your application. Make sure they
are within the printer’s printable area.
• Make sure the Paper Size setting in your printer software is correct for the
paper you’re using.
• Paper is loaded incorrectly. Follow the instructions in chapter 2 to reload the
paper.
• The ROLL MARG (roll paper margin) setting on the control panel is incorrect. If
you’re using roll paper, check the setting as described on page 2-26.
Your image is inverted. • Turn off the Flip Horizontal setting in your printer software. See page 3-7
(Macintosh) or 4-8 (Windows) for instructions.
Blank paper is printed. • Make sure your software is installed correctly and the printer is selected.
• Make sure the Paper Size setting in your printer software is correct for the
paper you’re using.
• Make sure the Paper Source setting in your printer software is correct.
A ruled line on your print
appears to shift.
• Align the print head as described on page 5-7.
The bottom edge of your
print is smeared.
• The paper is curled toward the printable side. Flatten the paper or curl it toward
the other side.
• Make sure the Media Type setting in your printer software is correct for the
media you’re printing on.
• You’re using the wrong paper configuration setting (for non-EPSON media).
Use the control panel to register and select your paper thickness. See
page 2-29 for instructions.
• The platen gap setting is incorrect. Use the control panel to change the setting
from AUTO to WIDE. See page 2-25 for instructions.
Color images print in black
only.
• Make sure your software is installed correctly and the printer is selected.
• Make sure color printing is selected in your printer software.
The printer continues to
feed paper after you have
cancelled a job.
• Press the Pause button on the printer to clear any print job data in the printer’s
buffer. Then press and hold the Pause button to reset the printer.
Too much roll paper feeds
through the printer.
• When using roll paper, do not select Sheet as the paper source on the printer’s
control panel or in your printer software.
Miscellaneous printing problems (continued)
Problem Solution