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Troubleshooting 81
CD problems
The system does not recognize the CD drive
Hard drive problems
The system does not recognize a SCSI drive
Probable cause Solution
The CD is not intended
for PC use
Make sure that the disc is PC-compatible.
The CD is loaded
incorrectly
Make sure that the label is facing up, then try again.
The CD is scratched or
dirty
Try cleaning the CD with a lint-free cloth. Make sure the disk
is not scratched.
The CD drive needs to
be added as new
hardware
In the Control Panel window (Start | Settings | Control
Panel), double-click Add New Hardware. Follow the
on-screen instructions for adding the drive.
The secondary IDE
device may be disabled
Restart your server, then press F2 to enter the BIOS Setup
utility program. From the Main | IDE Configuration menu,
set the IDE Controller to Both and the Secondary IDE
Master to Auto.
The CD drive cables are
not installed correctly
Open the system, then make sure all cables between the IDE
controller and the CD drive are correctly connected.
The CD drive may be
defective
Replace the CD drive.
Probable cause Solution
SCSI hot-plug drive is
not seated correctly
Open the system and reseat the hot-plug drive(s). This
problem is most common immediately after shipping.
The SCSI bus is not
properly terminated
Open the system and make sure that the last device on the
SCSI chain is properly terminated.
The drive is configured
with a conflicting SCSI ID
Change the device’s SCSI address to one that is not
currently being used by the system.
The cables are not
connected correctly
Open the system, then make sure the cables are connected
properly.
8507328.book Page 81 Thursday, February 15, 2001 11:28 AM