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Troubleshooting 85
System problems
The system will not start up
The system is non-responsive
The keyboard does not work
The printer is not designated
as the default printer
If the printer that you are trying to print to is not the
default printer, make sure that you have selected it
through the program printer setup function.
The printer has not been
added to the system
In the Printers window (Start | Settings | Printers),
double-click Add Printer. Follow the on-screen
instructions for adding the new printer.
Probable cause Solution
The system is not connected to
an AC outlet
Make sure that the power cable is connected to an
operating AC power source.
Probable cause Solution
An error occurs during an
application or the server
may be out of memory
Press and hold in the power button for 4 seconds to turn
the system off. Turn the system back on, then follow the
on-screen instructions.
Probable cause Solution
A key was pressed while the
system was starting up
Clear the sticking key, then turn off the system, wait for
a few seconds, then turn the system back on.
The keyboard is not plugged
in or connected properly
Make sure the cable is properly connected.
Something spilled into the
keyboard
Turn off the system. Turn the keyboard upside down to
drain it, then turn is right-side up to let it dry before using
the keyboard again.
The keyboard is defective Try a keyboard that you know is working.
Probable cause Solution
8507328.book Page 85 Thursday, February 15, 2001 11:28 AM