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Sound
You are not getting sound from the speakers
■ If you are using external speakers, make sure that they are turned on.
■ Make sure that the volume controls are turned up. For more information,
see “Adjusting the volume” on page 52.
■ Make sure that mute controls are turned off. For more information, see
“Adjusting the volume” on page 52.
Help & Support
For more information about sound
troubleshooting, click Start, then click
Help and Support. Type the phrase
sound troubleshooter in the Search
box, then click the arrow.
■ If you are using external speakers, see the speaker setup poster to check
your speaker connections.
■ Make sure that the universal jacks are configured correctly. For more
information, see “Configuring the audio jacks” on page 54.
Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your computer, follow these
recommendations before contacting Gateway Customer Care:
■ Make sure that your computer is connected correctly to a grounded
AC outlet that is supplying power. If you use a surge protector, make sure
that it is turned on.
■ If a peripheral device, such as a keyboard or mouse, does not appear to
work, make sure that all cables are plugged in securely.
■ If you have recently installed hardware or software, make sure that you
have installed it according to the instructions provided with it. If you did
not purchase the hardware or software from Gateway, see the
manufacturer’s documentation and technical support resources.
■ If you have “how to” questions about using a program, see:
■ Online Help
■ Printed documentation
■ The Microsoft Windows documentation
■ The software publisher’s Web site
■ See the troubleshooting section of this chapter.
■ To avoid bodily injury, do not attempt to troubleshoot your computer
problem if:
■ Power cords or plugs are damaged
■ Liquid has been spilled into your computer
■ Your computer was dropped
■ The case was damaged
Instead, unplug your computer and contact a qualified computer
technician.