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CHAPTER 13: Troubleshooting www.gateway.com
152
■ Have your customer ID, serial number, and order number available, along
with a detailed description of your problem, including the exact text of
any error messages, and the steps you have taken.
■ Make sure that your computer is nearby at the time of your call. The
technician may have you follow troubleshooting steps.
Telephone numbers
Gateway offers a wide range of customer service, Customer Care, and
information services.
Automated troubleshooting system
Telephone numbers
You can access the following services through your telephone to get answers
to your questions:
Service description How to reach
Use an automated menu system and your telephone keypad
to find answers to common problems.
800-846-2118
(US and Canada)
Resource Service description How to reach
Answers by
Gateway
Get tutorial assistance for hardware and
software issues.
www.gateway.com/answers
Gateway Customer
Care
Talk to a Gateway Customer Care
representative about a non-tutorial
technical support question.
(See “Before calling Gateway Customer
Care” on page151 before calling)
TDD Customer Care (for hearing impaired) is
available:
Weekdays 8:00 a.m. - 10:00 p.m. Pacific
Time
Weekends 8:00 a.m. - 7:00 p.m.
Pacific Time
Gateway Customer Care telephone
numbers vary by country or
region. See the label on the front
or side of your computer.
605-232-2191
Sales, accounting,
and warranty
Get information about available systems,
pricing, orders, billing statements, warranty
service, or other non-technical issues.
800-846-2000 (US)
888-387-7752 (Canada)