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Determining printer problems
143
Troubleshooting flowchart for Macintosh
users
1
Can you print from a software
application?
YES ➜
Go to step
2
.
NO
The Macintosh computer is
not communicating with the
printer.
Auto Setup did not
automatically set up the
printer.
The printer driver
icon does not
appear in the
Chooser.
• Make sure the printer control
panel displays
READY
(see the first
page of “Troubleshooting
flowchart” on page 137).
• Make sure the correct printer
driver is selected in the left half of
the Chooser. Then make sure
that the desired printer name is
selected (highlighted) on the right
half of the Chooser. There will be
an icon next to the printer name
after the driver has been set up
and configured with the PPD.
• If the printer resides on a network
with multiple zones, make sure
the correct zone is selected in the
AppleTalk Zones box in the
Chooser.
• Make sure the correct printer has
been chosen in the Chooser by
printing a configuration (see
“Configuration page” on
page 152). Make sure the name
of the printer displayed on the
configuration page matches the
printer in the Chooser.
• Make sure AppleTalk is active.
(Select this in the Chooser or in
the AppleTalk control panel,
whichever is applicable for your
OS version.)
• Make sure the computer and
printer are on the same network.
From Control Panels in the Apple
menu, select the Network (or the
AppleTalk) control panel and then
choose the correct network (for
example, LocalTalk or EtherNet).
• Set up the printer manually by
selecting Configure.
• Reinstall the printer software.
(See the getting started guide.)
• Select an alternate PPD (see
“Selecting an alternate PPD”
on page 145).
• The PPD might have been
renamed. If so, select the
renamed PPD (see “Selecting
an alternate PPD” on
page 145).
• A network queue might be
present.
• Make sure the Apple
LaserWriter 8
Chooser extension
resides in the
Extensions folder.
• If it is not present
anywhere on your
system, contact
Apple Computer, Inc.
➜