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HP Customer Care Service and Support
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HP SupportPacks
The HP SupportPack is a packaged service agreement that upgrades
your basic LaserJet product warranty (1 year), and extends coverage
to 5 years.
HP SupportPacks are sold by HP resellers and are available in either
a shrink-wrap version for a 3-year service package only (you must
register with HP to activate service) or an electronic version for a 1-,
2-, 3-, 4-, or 5-year service package (you can register by fax or on the
World Wide Web).
For ordering and pricing details, contact your local HP reseller or visit
the HP website at http://www.hp.com/go/printerservices
for more
information.
HP fraud hotline
Call the HP fraud hotline (1-877-219-3183, toll-free in North America)
when you install an HP LaserJet toner cartridge and the printer
message says the cartridge is non-HP toner. HP will help determine if
the product is genuine and take steps to resolve the problem.
Your toner cartridge might not be a genuine HP toner cartridge if you
notice the following:
●
you are experiencing a high number of problems with the toner
cartridge
●
the cartridge does not look like it usually does (for example, the
pull tab or the box is different)