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Overview
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4
Problem solving
Overview
This chapter will help you to troubleshoot and solve printer problems.
Clear paper jams
Occasionally, paper can jam during printing. This section will help
you to locate paper jams, properly clear them from the printer, and
solve repeated paper jams.
Understand
printer messages
Many different messages can appear on the printer control panel
display. Some messages tell the printer’s current status, such as
INITIALIZING
. Other messages require an action, such as
CLOSE TOP COVER
. Many of these messages are self-explanatory.
However, some messages indicate a problem with the printer, or
request further action or description. This section lists these types
of messages, and tells what to do if a message persists.
Correct output
quality problems
The printer should produce print jobs of the highest quality. If print
jobs do not look sharp and clear, defects such as lines, specks, or
smears appear on the page, or paper is wrinkled or curled, use this
section to troubleshoot and solve the output quality problem.
Determine printer
problems
Before you can fix a printer problem, you must understand where
the problem lies. Use the flowchart in this chapter to determine the
printer problem, and then follow the corresponding troubleshooting
suggestions.
Check printer
configuration
From the printer, you can print information pages, which give details
about the printer and its configuration.