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Warranty information
165
Warranty information
For warranty statements, see “Hewlett-Packard limited warranty
statement” on page 167 and “Limited warranty for toner cartridge life”
on page 169. You can also locate printer warranties on the World
Wide Web (see “World Wide Web” on page 157).
Service during and after the warranty period:
●
If printer hardware fails during the warranty period, see
“HP Customer Care Center and product repair assistance for the
U.S. and Canada” on page 162 or “European HP Customer Care
Center language and in-country options available” on page 163.
●
If printer hardware fails after the warranty period, and you have an
HP Maintenance Agreement or HP Support Pack, request service
as specified in the agreement.
●
If you do not have an HP Maintenance Agreement or HP Support
Pack, contact an HP-authorized service or support provider (see
“HP authorized resellers and support” on page 160).
If you are shipping equipment to be serviced, use the following
repacking guidelines.
Guidelines for repacking the printer
●
Remove and retain any DIMMs (dual in-line memory modules)
installed in the printer (see “Installing memory” on page 230).
●
Remove and retain any optional accessories installed in the
printer (such as the duplexer or hard disk).
●
Remove and retain the toner cartridge.
CAUTION
To prevent damage to the toner cartridge, store the cartridge in its
original packing material, or store it so that it is not exposed to light.
●
Use the original shipping container and packing material, if
possible. (Shipping damage as a result of inadequate packing is
the customer’s responsibility.) If you have already disposed of the
printer’s packing material, contact a local mailing service for
information on repacking the printer.
●
If possible, include print samples and 50-100 sheets of paper or
any other media that is not printing correctly.
●
Include a completed copy of the Service Information Form
(“Service information form” on page 166).
●
HP recommends insuring the equipment for shipment.