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One. To find out the reorder number for all the ink cartridges that the HP All-in-One supports,
follow the instructions provided in this guide.
For more information, see:
Replace the ink cartridges
Cause The ink cartridge(s) are not intended for use in this device.
Solution Contact HP Support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click Contact HP for information on calling
for technical support.
Ink cartridge problem
Cause The indicated ink cartridge(s) are missing or are damaged.
Solution Replace the indicated ink cartridge(s) immediately so that you can resume printing.
If there are no ink cartridges missing from the HP All-in-One, the ink cartridge contacts might
need to be cleaned.
If there are no ink cartridges missing from the HP All-in-One, and you still receive this message
after cleaning the ink cartridge contacts, you might have a damaged ink cartridge. Contact HP
customer support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click Contact HP for information on calling
for technical support.
For more information, see:
Replace the ink cartridges
Ink cartridge(s) are empty
Cause The indicated ink cartridge(s) are out of ink.
Solution Replace the indicated ink cartridge(s) with new ink cartridge(s).
For more information, see:
Replace the ink cartridges
Ink cartridge(s) are expired
Cause The ink in the indicated ink cartridge(s) is at the expiration date.
Solution Each ink cartridge has an expiration date. The purpose of expiration is to protect
the printing system and to ensure ink quality. When you receive an ink cartridge(s) are expired
message, remove and replace the expired ink cartridge, and then close the message. You can
also continue printing without replacing the ink cartridge, by following the instructions on the
HP All-in-One or the ink cartridge expiration message on your computer screen. HP
recommends replacing the expired ink cartridges. HP cannot guarantee the quality or reliability
of expired ink cartridges. Device service or repairs required as a result of using expired ink will
not be covered under warranty.
For more information, see:
● Replace the ink cartridges
● Ink cartridge warranty information
Ink expiration near
Cause The ink in the indicated ink cartridge(s) is near expiration.
Solution One or more of the ink cartridges are near their expiration date.
Each ink cartridge has an expiration date. The purpose of expiration is to protect the printing
system and to ensure ink quality. When you receive an ink cartridge(s) are expired message,
Chapter 5
100 HP Photosmart C7100 All-in-One series
Troubleshooting and support