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The HP All-in-One does not print
Cause The HP All-in-One and computer are not communicating with each other.
Solution Check the connection between the HP All-in-One and computer.
Cause There might be a problem with one or more of the ink cartridges.
Solution Check that the ink cartridges are installed properly and have ink.
Cause The HP All-in-One might not be turned on.
Solution Look at the display on the HP All-in-One. If the display is blank and the On button
is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the
HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-
One.
Cause The HP All-in-One might be out of paper.
Solution Load paper in the input tray.
I received a message on the display about a paper jam or a blocked print head assembly
Solution If either a paper jam or blocked print head assembly error message appears on the
display, there might be some packing material inside the HP All-in-One. Open the ink cartridge
door, and check for obstructions in the device. Remove any packing materials or other
obstructions.
The wrong measurements are showing in menus on the display
Cause You might have selected the incorrect country/region when setting up the HP All-in-
One. The country/region you select determines the paper sizes shown on the display.
Solution To change the country/region, you must reset the language settings. You can
change the language settings at any time from the Preferences menu.
Fax setup troubleshooting
This section contains fax setup troubleshooting information for the HP All-in-One. If the HP All-in-
One is not set up properly for faxing, you might experience problems when sending faxes, receiving
faxes, or both.
The fax test failed
If you ran a fax test and the test failed, review the report for basic information about the error. For
more detailed information, check the report to see which part of the test failed, and then review the
appropriate topic in this section for solutions to try.
● The "Fax Hardware Test" failed.
● The "Fax Connected to Active Telephone Wall Jack" test failed
● The "Phone Cord Connected to Correct Port on Fax" test failed
● The "Using Correct Type of Phone Cord with Fax" test failed
● The "Dial Tone Detection" test failed
● The "Fax Line Condition" test failed
Basics Guide 77
Troubleshooting and support