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remove and replace the expired ink cartridge, and then close the message. You can also
continue printing without replacing the ink cartridge, by following the instructions on the HP All-
in-One or the ink cartridge expiration message on your computer screen. HP recommends
replacing the expired ink cartridges. HP cannot guarantee the quality or reliability of expired
ink cartridges. Device service or repairs required as a result of using expired ink will not be
covered under warranty.
For more information, see:
● Replace the ink cartridges
● Ink cartridge warranty information
Non-HP ink
Cause The HP All-in-One detected non-HP ink.
Solution Replace the indicated ink cartridge(s).
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are
designed and tested with HP printers to help you easily produce great results, time after time.
Note HP cannot guarantee the quality or reliability of non-HP ink. Printer service or
repairs required as a result of printer failure or damage attributable to the use of non-
HP ink will not be covered under warranty.
If you believe you purchased genuine HP ink cartridge(s), go to:
www.hp.com/go/anticounterfeit
For more information, see:
Replace the ink cartridges
Original HP ink depleted
Cause The original HP ink in the indicated ink cartridge(s) has been depleted.
Solution Replace the indicated ink cartridge(s) or press OK on the control panel to continue.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are
designed and tested with HP printers to help you easily produce great results, time after time.
Note HP cannot guarantee the quality or reliability of non-HP ink. Printer service or
repairs required as a result of printer failure or damage attributable to the use of non-
HP ink will not be covered under warranty.
For more information, see:
Replace the ink cartridges
Print head assembly is stalled
Cause The print head assembly is blocked.
Basics Guide 101
Troubleshooting and support