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Solution
Note This possible solution applies only in the countries/regions that receive a 2-wire
phone cord in the box with the HP All-in-One, including: Argentina, Australia, Brazil,
Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea,
Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia,
Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
When you have an answering machine on the same phone line you use for fax calls, you must
connect the answering machine directly to the HP All-in-One using the port labeled 2-EXT, as
shown below.
1 Telephone wall jack
2 Connect to the IN port on the answering machine
3 Connect to the OUT port on the answering machine
4 Telephone (optional)
5 Answering machine
6 Use the phone cord supplied in the box with the HP All-in-One
Make sure the HP All-in-One is set to receive faxes automatically and that the Rings to
Answer setting is correct. The number of rings to answer for the HP All-in-One should be
greater than the number of rings to answer for the answering machine. If the answering
machine and the HP All-in-One are set to the same number of rings to answer, both devices
will answer the call and fax tones will be recorded on the answering machine.
Set your answering machine to a low number of rings and the HP All-in-One to answer in the
maximum number of rings supported. (The maximum number of rings varies by country/
region.) In this setup, the answering machine will answer the call and the HP All-in-One will
monitor the line. If the HP All-in-One detects fax tones, the HP All-in-One will receive the fax.
If the call is a voice call, the answering machine will record the incoming message.
Cause The HP All-in-One is set up to receive faxes manually, which means that the HP All-
in-One will not answer incoming calls. You must be available to respond in person to incoming
fax calls, or the HP All-in-One will not receive the fax and your answering machine will record
the fax tones.
Solution Set up the HP All-in-One to answer incoming calls automatically by turning on Auto
Answer. If it is turned off, the HP All-in-One will not monitor incoming calls and receive faxes.
In this case, the answering machine will answer the fax call and record the fax tones.
Basics Guide 91
Troubleshooting and support