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● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) Try removing the splitter and connecting
the HP All-in-One directly to the telephone wall jack.
● Try connecting a working phone and phone cord to the telephone wall jack that you are
using for the HP All-in-One and check for a dial tone. If you do not hear a dial tone, contact
your telephone company and have them check the line.
● Try to send or receive a test fax. If you can send or receive a fax successfully, there might
not be a problem.
After you resolve any problems found, run the fax test again to make sure it passes and the
HP All-in-One is ready for faxing.
The "Phone Cord Connected to Correct Port on Fax" test failed
Solution Plug the phone cord into the correct port.
1. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of
the HP All-in-One.
Note If you use the 2-EXT port to connect to the telephone wall jack, you will
not be able to send or receive faxes. The 2-EXT port should only be used to
connect other equipment, such as an answering machine or a telephone.
Back view of the HP All-in-One
1 Telephone wall jack
2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port
2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again
to make sure it passes and the HP All-in-One is ready for faxing.
3. Try to send or receive a test fax.
● Make sure you use the phone cord that came with the HP All-in-One. If you do not use
the supplied phone cord to connect from the telephone wall jack to the HP All-in-One, you
might not be able to send or receive faxes. After you plug in the phone cord that came
with the HP All-in-One, run the fax test again.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) Try removing the splitter and connecting
the HP All-in-One directly to the telephone wall jack.
The "Using Correct Type of Phone Cord with Fax" test failed
Solution
● Make sure you used the phone cord supplied in the box with the HP All-in-One to connect
to the telephone wall jack. One end of the phone cord should be connected to the port
Basics Guide 79
Troubleshooting and support