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4 Telephone (optional)
5 Answering machine
6 Use the phone cord supplied in the box with the HP All-in-One
Make sure the HP All-in-One is set to receive faxes automatically and that the Rings to
Answer setting is correct. The number of rings to answer for the HP All-in-One should be
greater than the number of rings to answer for the answering machine. Set your answering
machine to a low number of rings and the HP All-in-One to answer in the maximum number of
rings supported by your device. (The maximum number of rings varies by country/region.) In
this setup, the answering machine will answer the call and the HP All-in-One will monitor the
line. If the HP All-in-One detects fax tones, the HP All-in-One will receive the fax. If the call is
a voice call, the answering machine will record the incoming message.
Cause You have a special ring pattern for your fax phone number (using a distinctive ring
service through your telephone company), and the Distinctive Ring setting on the HP All-in-
One does not match.
Solution If you have a special ring pattern for your fax phone number (using a distinctive ring
service through your telephone company), make sure that the Distinctive Ring setting on the
HP All-in-One is set to match. For example, if the phone company has assigned your number
a double ring pattern, make sure Double Rings is selected as the Distinctive Ring setting.
Note The HP All-in-One cannot recognize some ring patterns, such as those with
alternating short and long ringing patterns. If you are having problems with a ring
pattern of this type, ask your phone company to assign a non-alternating ring pattern.
If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on
the HP All-in-One is set to All Rings.
Cause The Distinctive Ring setting is not set to All Rings (and you are not using a distinctive
ring service).
Solution If you are not using a distinctive ring service, make sure that the Distinctive
Ring setting on the HP All-in-One is set to All Rings.
Cause The fax signal level might not be strong enough, which can cause fax reception
problems.
Solution If the HP All-in-One shares the same phone line with other types of phone
equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch
box, the fax signal level might be reduced. The signal level can also be reduced if you use a
splitter or connect extra cables to extend the length of your phone. A reduced fax signal can
cause problems during fax reception.
● If you are using a splitter or extension cables, try removing them and connecting the HP
All-in-One directly to the telephone wall jack.
● To find out if other equipment is causing a problem, disconnect everything except the
HP All-in-One from the phone line, and then try to receive a fax. If you can receive faxes
successfully without the other equipment, one or more pieces of the other equipment is
causing problems; try adding them back one at a time and receiving a fax each time, until
you identify which equipment is causing the problem.
Cause The memory of the HP All-in-One is full.
Solution If Backup Fax Reception is enabled and there is an error condition on the HP All-
in-One, the memory might become full of faxes that have not yet been printed and the HP All-
in-One will stop answering calls. If an error condition exists that is preventing the HP All-in-
Basics Guide 89
Troubleshooting and support