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The paper is cut when the print has been completed
By default the printer cuts the paper after the drying time has been completed, see Change the drying
time on page 41. You can disable the cutter, see Turn the automatic cutter on and off on page 42.
The cutter does not cut well
By default the printer is set to cut the paper automatically after the drying time has been completed.
If the cutter is turned on but not cutting correctly, check that the cutter rail is clean and clear of any
obstacles.
If the cutter is turned off, the Form feed and cut key only advances the paper. Use this key to move
the print far enough out of the front of the printer, until it is convenient to cut manually with a straight
edge or scissors.
The roll is loose on the spindle
The roll may need to be replaced or reloaded. If your roll has a 76 mm (3 in) cardboard core, ensure
the core adaptors have been installed, see
Load a roll onto the spindle on page 25.
A strip stays on the output tray and generates jams
If a small piece of paper (200 mm or smaller) has been cut, such as before (if new roll) and after a
full-bleed print or after the Form feed and cut key has been pressed, the cut strip remains in the
output tray. Only when the printer is not working, reach in the tray and remove the strip.
Recalibrate the paper advance
Accurate paper advance is important to print quality because it is part of controlling the proper
placement of dots on the paper. If the paper is not advanced the proper distance between printhead
passes, light or dark bands appear in the print and image grain may increase.
The printer is calibrated to advance correctly with all the papers appearing in the front panel. When
you select the type of loaded paper, the printer adjusts the rate at which to advance the paper while
printing. However, if you are using custom paper or not satisfied with the default calibration of your
paper, you may need to recalibrate the rate at which the paper advances. See
Troubleshooting print-
quality issues on page 141 for steps to determine if paper advance calibration will solve your issue.
ENWW The paper is cut when the print has been completed 139
Paper issues