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Message Recommendation
Replace [color] cartridge Replace the cartridge. See Handling ink cartridges and
printheads on page 105.
Reseat [color] cartridge Remove and reinsert the same cartridge. See
Handling ink
cartridges and printheads on page 105.
Update: failed. Invalid file Make sure that you have selected the correct firmware
update file. Then try again to perform the update.
Table 16-2 Numerical error codes
Error code Recommendation
52:01 The printer needs internal cleaning. See Clean the printhead drop detector on page 161. If
the problem persists, contact HP Support. See
Contact HP Support on page 177.
61:01 The file format is wrong and the printer cannot process the job. If you are sending PostScript
from Mac OS over a USB connection, select ASCII encoding in both the driver and the
application. Check for the latest firmware and driver releases.
62, 63, 64, 65, 67 Check that the printer cables are well connected and the USB cable is of good quality. Try
again to print the same file. Make sure you are using the correct driver for your printer.
Update your printer's firmware. See
Update the firmware on page 121.
74.1 Try the firmware update again. If possible, try to update over a network if the USB update
failed. Do not try to use your computer while the update is in progress. If the problem
persists, contact HP Support. See
Contact HP Support on page 177.
75 A printer maintenance kit is required. See
Printer maintenance kits on page 122.
78 You may be trying to print borderless on a paper type that does not support it. See
Print with
no margins on page 54.
79 Restart the printer. If the problem persists, update your printer's firmware. See
Update the
firmware on page 121. If the problem still persists, contact HP Support. See Contact HP
Support on page 177.
81, 86, 87 There may be a paper jam. See
The paper has jammed on page 136. If the problem persists,
contact HP Support. See
Contact HP Support on page 177.
94, 94.1 Restart color calibration. See
Color calibration on page 66.
98 There may be a printhead problem. See
Troubleshooting ink cartridge and printhead issues
on page 158.
any other codes Restart the printer. If the problem persists, contact HP Support. See
Contact HP Support
on page 177.
Table 16-1 Text messages (continued)
174 Chapter 16 Front-panel error messages ENWW
Front-panel errors