●
If you have installed third-party software drivers and RIPs, see their documentation.
●
If you call one of the Hewlett-Packard offices, please have the following information available to
help us answer your questions more quickly:
◦
The printer you are using (the product number and the serial number, found on the label at
the back of the printer)
◦
If there is an error code on the front panel, note it down; see
Front-panel error messages
on page 173
◦
The printer's Service ID: at the front panel, select the Information menu icon
, then
View printer information
◦
The computer you are using
◦
Any special equipment or software you are using (for example, spoolers, networks, switch-
boxes, modems or special software drivers)
◦
The cable you are using (by part number) and where you purchased it
◦
The type of interface used on your printer (USB or network)
◦
The software name and version you are currently using
◦
If possible, print out the following reports; you may be asked to fax them to the support
center helping you: Configuration, Usage Report and “all pages above” from Service
Information (see
The printer's internal prints on page 7)
Telephone number
Your HP Support telephone number is available on the Web: please visit http://welcome.hp.com/
country/us/en/wwcontact_us.html.
178 Chapter 17 HP Customer Care ENWW
HP Customer Care