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8 Solve a problem
The information in this section suggests solutions to common problems. If your printer
is not operating correctly and these suggestions did not solve your problem, try using
the HP support services to obtain assistance.
This section contains the following topics:
•
HP support
•
General troubleshooting tips and resources
•
Solve printer problems
•
Print quality troubleshooting
•
Solve paper-feed problems
•
Solve copy problems
•
Solve scan problems
•
Solve fax problems
•
Solve problems using HP ePrint and HP websites
•
Solve wireless problems (HP Officejet 4620 e-All-in-One series)
•
Configure your firewall software to work with the printer
•
Solve printer management problems (HP Officejet 4620 e-All-in-One series)
•
Troubleshoot installation issues
•
Understand the Printer Status Report
•
Understand the network configuration page (HP Officejet 4620 e-All-in-One series)
•
Uninstall and reinstall the HP software
•
Printhead maintenance
•
Clear jams
HP support
If you have a problem, follow these steps
1. Check the documentation that came with the printer.
2. Visit the HP online support web site at
www.hp.com/go/customercare. This website
provides information and utilities that can help you correct many common printer
problems. HP online support is available to all HP customers. It is the fastest
source for up-to-date printer information and expert assistance and includes the
following features:
• Fast access to qualified online support specialists
• HP software and driver updates for the HP printer
• Valuable troubleshooting information for common problems
• Proactive printer updates, support alerts, and HP newsgrams that are available
when you register the printer
For more information, see
Obtain electronic support.
3. Call HP support. Support options and availability vary by printer, country/region,
and language. For more information, see
HP support by phone.
78 Solve a problem