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Solution 5: Check the print settings
Solution: Check the print settings.
• Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale. Or, check
to see if advanced color settings such as saturation, brightness, or color tone,
are set to modify the appearance of colors.
• Check the print quality setting and make sure it matches the type of paper
loaded in the printer.
You might need to choose a lower print quality setting if colors are running into
each other. Or, choose a higher setting if you are printing a high-quality photo,
and then make sure photo paper such as HP Advanced Photo Paper is loaded
in the input tray.
NOTE: On some computer screens, colors might appear differently than they
do when printed on paper. In this case, there is nothing wrong with the printer,
print settings, or ink cartridges. No further troubleshooting is required.
For more information, see:
Select print media
Cause: The print settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 6: Print and evaluate a print quality report
Solution: A Print Quality Diagnostic page can help you determine if the printing
system is working correctly. For more information, see
Print and evaluate a print
quality report.
Cause: Print quality problems can have many causes: software settings, a poor
image file, or the printing system itself.
Solution 7: Contact HP support
Solution: Contact HP support for service.
Go to:
www.hp.com/go/customercare. This website provides information and
utilities that can help you correct many common printer problems.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the printer.
Solve paper-feed problems
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
Solve paper-feed problems 89