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MSL6000 series tape library user guide 135
Troubleshooting General Problems
This section includes information on troubleshooting general library problems. For problems that
may be related to the host or application software, refer to the host system documentation or the
application software instructions, and ensure that the software has the latest patches. If these
procedures fail, contact your authorized service provided for further assistance.
CAUTION: Consult your system administrator before cycling power. Never cycle power when
active devices are connected to the SCSI bus or Fibre Channel bus. Cycling power when the SCSI
bus or Fibre Channel bus is active can cause data loss or hang the host system.
F004 Bad flash CRC
(The firmware image programmed into
flash memory has a bad CRC and is
probably corrupted.)
• Press the Enter button to clear the
message.
• Make sure the firmware file is complete
and correct. If having difficulty uploading
firmware via FTP, telnet, the web
management interface, or LTT, try using
HP StorageWorks Library and Tape Tools
(see page 141).
F005 Flash exit error
(Internal flash task error.)
• Press the Enter button to clear the
message.
F006 Incompatible image
(The uploaded firmware image is not
compatible with the library hardware,
and is possibly an older firmware
version.)
• Press the Enter button to clear the
message.
• Make sure the firmware file is complete
and correct. If having difficulty uploading
firmware via FTP, telnet, the web
management interface, or LTT, try using
HP StorageWorks Library and Tape Tools
(see page 141).
F402 Buffer allocation failed
(The flash task could not allocate a buffer
area to hold the firmware image to be
uploaded.)
• Press the Enter button to clear the
message.
Table 10 Fault Symptom Codes (continued)
FSC Message ERP