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118 Chapter 6 Problem solving ENWW
Understanding printer messages
Printer messages appear on the printer control-panel display to relay the normal status of the
printer (such as Processing Job), or an error condition (such as Close Right Door) that needs
attention. Resolving control-panel messages lists messages that require attention, or that might
raise questions. Messages are listed in alphabetical order, with numeric messages at the end of
the list. Not all messages are listed, because some (such as Ready) are self-explanatory.
Note Some printer messages are affected by the AUTO CONTINUE and CLEARABLE WARNINGS settings in
the CONFIGURE DEVICE menu, in the System Setup submenu, on the printer control panel (see
System setup submenu).
Using the printer online Help system
This printer features an online Help system on the control panel that provides instructions for
resolving most printer errors. Certain control-panel messages alternate with instructions about
using the online Help system.
Whenever a ? appears in an error message or a message alternates with FOR HELP TOUCH ?,
press the button to view the Help and use and to scroll through the message.
To exit the online Help system, press .
If a message persists
● Some messages (for example, requests to load a tray, or a message that a previous print job
is still in the printer memory) allow you to press to print, or to press
STOP, and then select
Cancel Job to clear the job and eliminate the message.
● If a message persists after performing all of the recommended actions, contact an
HP-authorized service or support provider. (See the HP support flyer, or go to www.hp.com/
support/lj9050_lj9040.)