Filter
Top Products
ENWW Solving common printer issues 137
Job prints on the wrong
side of the paper.
● Make sure you have loaded the paper correctly. (See Loading
input trays, or go to www.hp.com/support/lj9050_lj9040.)
● If you are printing one-sided copies, load paper into optional Tray 1
with the side to be printed facing up. Load paper in Trays 2, 3, and
optional Tray 4 with the side to be printed facing down.
● If you are printing two-sided copies, load paper into optional Tray 1
with the first side to be printed facing down. Load paper in Trays 2,
3, and optional Tray 4 with the first side to be printed facing up.
Job was not duplexed.
● Print a configuration page to ensure that the duplex printing
accessory is installed properly (see Configuration page).
● Make sure the duplex printing accessory has been configured in
the printer driver.
● Make sure that the software is not overriding the printer driver
setting.
Job was not stapled. Jobs sent to the stapler might not be stapled for one or more of the
following reasons:
● One-page jobs will not be stapled.
● The stapler is out of staples and AUTO CONTINUE is set to ON.
● The wrong size or type of paper was used for the job.
● More than 50 pages were sent to the stapler, exceeding its
capacity.
● The stapler has bent or broken staples in the stapler head.
● A staple jam was recently cleared (up to two sequential jobs might
not be stapled).
● The job was sent to a bin other than the stapler bin because the
wrong size or type of paper was used for the job.
● The interface cable to the stapler unit might be defective or not
connected properly.
Job went to a different
location than was expected.
The wrong size or type of paper was used for the job. (See Configuring
the trays by using the Paper Handling menu, or go
to www.hp.com/
support/lj9050_lj9040.)
Last page did not print and
the Data light is on.
● Make sure that you are using the correct printer driver.
● Complex print job might still be processing.
● Printer might be waiting for the end of a file that did not come with
the job. Press to send it.
● Make sure the printer is not paused. Make sure that PROCESSING
appears on the control-panel display.
● Pull out the print cartridge and check for paper. Reseat the print
cartridge.
● Open Trays 2 and 3. Make sure that the appropriate paper is
loaded. (See Loading input trays, or go
to www.hp.com/support/
lj9050_lj9040.) Close the trays.
Network or shared printer
problems.
Check for network or shared printer problems by connecting your
computer directly to the printer and printing from a program that you
know works. If you suspect network problems, check with your network
administrator or consult the network documentation that came with
your printer network cards.
Situation Solution