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Trakker Antares 243X Hand-Held Terminal User’s Manual
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39
4-4
You can also use the error numbers and messages table and the terminal diagnostics to
help analyze and solve problems. For help, see Chapter 4, “Running Diagnostics,” in the
2400 Family system manual.
If you have problems with the TE 2000 terminal emulation applications, see the
appropriate TE manual.
If you send the terminal in for service, it is your responsibility to save the terminal data
and configuration. Intermec is only responsible for ensuring that the keypad and other
hardware features match the original configuration when repairing or replacing your
terminal.
Problems While Operating the Terminal
If you are operating the terminal and have trouble, check these possible problems and
solutions.
Problem Solution
You press
to turn on the terminal and the
screen is blank and nothing happens.
The battery pack may not be installed correctly. For help, see
“Installing the Battery Pack” in Chapter 1.
The battery pack may be discharged. Replace the battery pack with a
spare charged battery pack, or charge the battery pack and try again.
The terminal is booting and you see a
message that POST failed.
The screen displays the system that failed POST. Report the error
message to your supervisor.
Press
to exit the error message. The Boot Menu appears. Press
to boot the terminal. Your application appears on the screen. If the
terminal still will not boot, contact your local Intermec service
representative for help.
The terminal displays the Boot Menu. The Boot Menu appears if you just upgraded the firmware on the
terminal and POST failed. Press to boot the terminal. Report the
problem to your supervisor.
If the main battery was removed from the terminal for an extended
period of time, when you replace the main battery, the Boot Menu
appears. Press to boot the terminal and continue working.
For help with the Boot Menu, see “Booting the Terminal” on page
4-17.
You are sending and receiving information
through the network, and the terminal appears
to be operating slowly.
The terminal may be configured for the 5x6, 6x8, or 12x16 font type.
These font type values may cause the 243X to scroll, and therefore
operate, more slowly when it displays information on the screen.
Change the font type to a value other than 5x6, 6x8, or 12x16. For help,
see “Display Font Type” or “Display Spacing” in Chapter 6 of the 2400
Family system manual. If the terminal continues to operate slowly,
contact your local Intermec service representative for help.