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Table 1. Tasks and Responsibilities for Ordering (continued)
Checkoff Tasks and Responsibilities for Ordering Person Responsible
Determine special needs (for example,
mirroring)
Marketing Representative, Business Partner,
Customer
Determine upgrade path Marketing Representative, Business Partner,
Customer
Table 2. Tasks and Responsibilities for Ordering Software
Checkoff Tasks and Responsibilities for Ordering Person Responsible
Order software release Customer, who may need assistance from a
Marketing Representative or Business
Partner
Order program temporary fixes (PTFs) Customer, who may need assistance from a
Marketing Representative or Business
Partner
Order publications Customer, Marketing Representative,
Business Partner
Table 3. Tasks and Responsibilities for Ordering Hardware
Checkoff Tasks and Responsibilities for Ordering Person Responsible
Order engineering changes Marketing Representative, Business Partner
Run the AS/400 configurator to place the
order
Marketing Representative, Business Partner
Order publications Marketing Representative, Business Partner
Contact your local IBM representative or authorized dealer to place the order or
for further assistance.
How to Get Help with the Order
Ordering assistance is available from IBM. When you type GO ORDER on the
command line and press the Enter key, the Request Order Assistance display
appears.
Note: If you need assistance when trying to place an order, you can also use the
Request Order Assistance (RQSORDAST) command to request assistance
from IBM.
Use the Request Order Assistance display as follows:
v Type in your telephone number and your name.
v Verify the accuracy of other contact information.
v Press the Enter key.
v Type a short description of your needs.
v Press F10 (send) to send the file to IBM.
Sending the Order to IBM
The RQSORDAST command can send a list which contains your current AS/400
system configuration, with your order. IBM uses this list to assess your ordering
needs.
16 AS400e 940x RISC-to-RISC Road Map V4R5