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Appendix B. Enhanced Upgrade Order Process (EUOP)
The Enhanced Upgrade Order Process (EUOP) is available only for systems that
can be upgraded. This means that the system must be running V4R1 or more
recent release of the OS/400 licensed program if you plan to upgrade to V4R5M0.
To use EUOP, electronic customer support must be operating on the system.
Figure 2 provides an overview of the EUOP:
The EUOP uses two sources of information:
v The customer uses the Order menu on the AS/400e system to send a current
record of the hardware configuration to IBM. Electronic customer support is
used to send the configuration to the IBM RETAIN
®
system. (See “How to Use
the Enhanced Upgrade Order Process” on page 44.)
v The marketing representative uses the AS/400 configurator to define your
desired configuration. The latest configurators are PCAS400 and e.Config.
The AS/400 configurator compares the current configuration and the desired
configuration to a proposed order. When the customer approves the order, it is
transmitted from the configurator to the order system at IBM. The configurator
┌───────────────┐ Customer creates and
│Current │ sends by using
│Configuration │ the WRKORDINF command
└──────┬────────┘
│ Sent by electronic
│ customer support
┌───────────────┐ Marketing ┌───────────────┐
│ IBM RETAIN │ representative │Desired │
│ System │ creates │Configuration │
└──────┬────────┘ └──────┬────────┘
│ Updates Updates │
│
┌───────────────┐ ┌──────────────┐ │
│ IBM Machine- │ │ IBM │ │
│ Reported │ │ Inventory │ │
│ Database │ │ Database │──┐ │
│ (MDRB) │ │ │ │ │
└──────────┬────┘ └──────┬───────┘ │ │
│ │ │ Corrections │
│ sent
┌─────────────────────────────┐ │ ┌───────────────┐
│ Reconciled Version ├────┼─────────│ AS/400 │
│ of Current Configuration │ │ │ Configurator │
└─────────────────────────────┘ └──────────┤ (CFAS400) │
└──────┬────────┘
│ Upgrade
Proposal │ Order
created │ (MES)
created
┌───────────────┐
│ IBM Order │
│ System │
└───────────────┘
Figure 2. Enhanced Order Upgrade Process-Overview
© Copyright IBM Corp. 1997, 2000 43